CommPortal Introduction

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CommPortal Intro 1.JPG

This guide will cover a brief introduction of the features within the CommPortal, a web-based user interface that our customers with Premium, Unified Messaging, e-Fax, Attendants and/or Incoming Call Manager features can utilize. Depending on the feature set of your line, your particular CommPortal may look slightly different than some of the screenshots shown here. If you have any questions that aren’t addressed in this guide, please email or call 269-746-4411.

Head to Log in with your number and password.

  • Number: Your ten-digit telephone number with no dashes. Example: 2697464411
  • Password: Your original password will be set up by CTS. Minimum 10-character password with capitals, lowercase, numbers, and symbols.

Key Features within the CommPortal

Check Your Voicemail (customers with Unified Messaging)

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Clicking on the Missed, Dialed, and Received buttons near the top will give you a listing of recent calls into your line. If you are forwarding your calls, you will not see incoming call data here. If you have an e-Fax line, there will be an additional tab for e-Fax. Choosing to forward a message either by Email or Voicemail will bring up a window in which you can enter the new recipient’s information.

Remember: If you use the CommPortal to view your voicemails, you will need to regularly empty your messages. The CommPortal can hold a maximum of 50 messages. Once full, callers will get a message that your inbox is full.

CommPortal Intro 3.JPG

Forward New Voicemails as Emails Automatically (customers with Unified Messaging)

You are able to add up to five email addresses to have voicemails forwarded to. Each email address listed will get an email with an attached .wav file. The subject line will state the caller ID of the number who left the voice message.

Note: If you want to simply rely on the email to check your messages, you will want to leave the Leave Original in Inbox option unchecked. The message will not show up in your CommPortal and if you have a desk phone, the message waiting indicator light will not blink.

If you opt to check the box to Leave Original in Inbox, it will send an email AND leave a copy in your CommPortal. That way it'll also blink the message waiting indicator light on your desk phone. However, this is sometimes difficult for people to manage: if you listen to the message in your email and delete the email, it will not delete the message from your CommPortal inbox. Remember, your CommPortal can only hold a maximum of 50 messages.

Forward Your Calls

Premium Voicemail / Unified Messaging Customers

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Select the option to forward calls immediately and then type the number you are forwarding to in the field below.

Note: Type the forwarding number in exactly as you would dial it from that phone line. For example: If you need to dial 9 to get an outside line, type a 9 before the phone number. If the number is log distance, type a 1 and the area code. No dashes.

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Incoming Call Manager

If you have an Incoming Call Manager, the ability to forward your line is on the main Phone Status summary screen of the CommPortal. You do have additional flexibility as well by setting up rules that determine how incoming calls are handled. The rules can be set to change depending on the time of day and/or what day of the week it is and the ICM will take care of everything without you having to remember to alter your forwarding manually.

If needed, a CTS representative can help set up your rules for the first time. Please contact CTS with any questions you may have regarding your ICM.


If you plan on accessing your CommPortal often, you can download the CommPortal Assistant as a desktop application to access all of the same features you would through the web (though with the decommissioning of Adobe Flash at the beginning of 2021, some features do perform better through the web). To find the Apps section, scroll to the bottom of the CommPortal Web window, in the blue bar, and under Support, click on Downloads. Choose to View Apps On Your Computer and then CommPortal Assistant. Click on the link to start the download and installation process. The installation process does require you to reboot your computer. Once installed and logged in to, the CommPortal Assistant will log in automatically each time you turn on your computer.